Attendee FAQ

March 18, 2021

Welcome to ENDO 2021! Below is a participant guide to help acclimate you to our virtual environment and ensure you have the best experience possible during the event. If you have additional questions about the platform, please use the Support chat located on the bottom right of each page.

If you have general Endocrine Society questions, please reach out to our Member Services Team at [email protected]

Frequently Asked Questions

General:

I forgot my password, how can I reset it?

To reset your password:

  1. Go to the event login page
  2. Select Forgot Password?
  3. Enter the six-digit code that was sent to your email address
  4. Create a new password

How long will I maintain access to ENDO 2021 sessions after the event concludes?

All registrants that purchased the Premium Registration package will maintain access to ENDO 2021 sessions until December 31, 2021. Endocrine Society Members that purchased the Standard Registration package will maintain access until April 30, 2021. Nonmembers that purchased the Standard Registration package will maintain access until March 31, 2021. 

Can I upgrade my registration package to ensure continued access to ENDO 2021 content?

Yes, please visit our Registration Resource Center and select ‘Upgrade.’ Act quickly as once your access expires will no longer be able to upgrade your registration. 

How can I download the sessions slides?

Slides will be available for download within each session page. If you do not see slides available for a session that you wanted, the faculty did not make them available for sharing.

How do I claim CME or MOC credits and print my Certificate of Attendance/Participation?

To claim Continuing Medical Education (CME) credits and Maintenance of Certification (MOC) points, or Certificate of Participation for non-physicians, please follow the following steps:

  • Visit education.endocrine.org/endo2021
  • Log In (upper right corner of page).
  • Click START to begin the evaluation.
  • Click preference of CME credits and cetificate type: American Board of Internal Medicine MOC points (physicians only), American Board of Pediatrics MOC points (physicians only), or Certificate of Participation (non-physicians) to claim your applicable activities.

Credit claiming will be available beginning on Tuesday, March 23, 2021 and ending December 31, 2021. Note: Only submit for credits if you ready to claim your certificate of participation. If you plan to continue to view on-demand presentations, do not claim until you have completed all your session activities.

Non-physician Healthcare Professionals: The Endocrine Society is accredited to provide CME credits for physicians which only includes MDs/DOs. All Non-physician participants at ENDO 2021 should select the Certificate of Participation evaluation and certificate option. Completion of this evaluation option will result in a CME Certificate of Attendance which displays the activity certification for AMA PRA Category 1 Credit(s) TM (CME) credits and can then be submitted to the appropriate accrediting bodies for continuing education credit. In this scenario, it is the responsibility of participants to submit the certificates to their participating accrediting body or licensing board and Endocrine Society cannot guarantee its acceptance.

How do I claim CME and MOC credits or certificate of participation for ancillary symposium?

To claim Continuing Medical Education (CME) credits and Maintenance of Certification (MOC) points, please follow the following steps:

How many credits are available for ENDO 2021?

ENDO 2021 is eligible for 110 AMA PRA Category 1 Credit(s)™ and ABIM MOC Points as well as 40 ABP MOC points.

How do I access the ESAP 2021 e-Book, the Pediatric ESAP 2021–2022 e-Book, or the 2021 Endocrine Case Management: Meet the Professor e-Book that I added to my ENDO 2021 registration?

To view/download the e-Book, visit the Transaction History page in your endocrine.org account, and under “My Products,” you will see buttons to download the PDF.

  • ESAP 2021 and Pediatric ESAP 2021–2022: to start assessing your knowledge, log into your account at our Center for Learning and navigate to your Pending Activities.
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    Technology:

    What technology do I need to attend this event?

    Below is a quick checklist of items to complete before ENDO to ensure your systems are ready to go!

    • We recommend using a desktop or laptop computer for optimal results, but you can also access the platform by tablet or phone. Regardless of the device you use, make sure your operating system is updated the most recent version.
    • If you are using a desktop or laptop, ensure the web browser you will be using is also updated to the most recent version. The platform is optimized for Google Chrome, but Firefox and Microsoft Edge will also work.
    • Once you have updated device operating system and browser, ensure your system is compatible with our virtual environment by conducting a Technical Check. If you see green checkmarks next to each item in the list, you are good to go!
    • Please also download the Zoom Client for Meetings to ensure you can connect to each session.

    Do I need to have a webcam for the event?

    No, you do not need a webcam to attend the virtual event. However, some exhibitors or attendees may have the ability to request a video chat. We encourage you to use your webcam during sessions to allow for a face-to-face experience with other attendees.

    What happens if there are technical issues during a session?

    If your session is disrupted due to network or platform issues, please email our Technical Team directly at [email protected] or Chat with Support for assistance during event hours.


    Program:

    When will the live session links be available?

    The session links will be available 30 minutes prior to the start time of the session. A 'Join Now' button will appear on your Session's Agenda tab when available.

    How can I add or remove a session from MyAgenda?

    To add or remove a session from your MyAgenda (customized selections), please select the “Live Program Agenda” or “On-Demand Agenda” navigation. Each session has an "Add to MyAgenda" toggle option. Sessions that are selected will be easily accessible from the “MyAgenda” option at the top of either agenda.

    How can I add a session on my personal calendar?

    To add a session to your personal calendar, select “Add to Calendar” from the agenda navigation. The system will automatically link the session directly to your Google or Outlook (.ics) calendar.

    Will all live sessions be recorded?

    All live sessions will be recorded and available to view on-demand.

    I missed a live session, when will it be ready to view on-demand?

    Live sessions will be available on-demand three days following.

    I am a Chair/Speaker/Moderator/Session Organizer for a live session but cannot locate my link to enter the presentation room.

    On the left-hand navigation bar, please click on “Speaker Access” and your session link will be available.

    How can I tell if an abstract is an oral or poster abstract?

    Once in a topical category, you can filter by oral or poster abstract. If you do not filter, you can also tell an oral abstract by the listing of their session title, date, and time on the right-hand side of the screen. Poster sessions do not have that listing.


    Attendee Best Practices

    • Be sure to have at least 8 Mb per second for download and 0.6 Mb per second for upload speeds for standard definition (3 Mb download and 1.5 Mb upload speeds for HD).
    • Please close all browser tabs or pause software updates running in the background as this may slow down your processing speed.
    • To avoid an echo, be sure to join each session with your mic disabled or utilize headphones.
    • Please do a sound check prior to accessing sessions.
    • Turn off all notifications on your computer to avoid distractions.
    • Test the lighting in your video, make certain you are front facing the light to ensure the audience can see you clearly which will reduce any shadows. Note: If you have a window behind you, please close the shades to prevent any glare.
    • Frame Yourself: Place your camera at eye level and at a distance close enough to frame your face, neck, and shoulders.
    • Make certain your attendee profile is accurate and up to date for optimal success.
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