Payment and Shipping

Payments

We gladly accept Visa, MasterCard, and American Express cards for payment.

Shipping

Shipping charges are based on the total weight of your order. For international orders, rates also vary by destination country. Available shipping methods and applicable charges will be displayed during checkout.

You will receive an email notification when your order has shipped. 

U.S. Standard Shipping 

U.S. standard shipping rates are based on the total weight of your order.

U.S. Rush Delivery

Rush orders are shipped via UPS 2nd Day.  Please allow an additional one to two business days for order processing.

*Please use a valid street address for UPS shipments; UPS does not deliver to P.O. boxes.

International Shipping

International shipping charges are based on the destination country and total weight of your order. Because rates vary by destination and weight, available shipping methods and applicable charges will be calculated and displayed during checkout.

Available international shipping options may include USPS First Class International, USPS Priority International, UPS Worldwide Expedited, and UPS Standard Canada, depending on the destination and weight of the shipment.

*For UPS shipping, provide a valid street address; delivery to P.O. boxes is not available.

Before Placing an International Order

1. Double-check your shipping address. Make sure your name, street address, city, state or province, postal code, and country are complete and accurate.
2. Provide a current phone number where the carrier or customs authority can reach you.
3. Provide any Tax ID or identification information required for your destination country.
4. Use a physical street address when selecting UPS. UPS does not deliver to P.O. boxes.
5. Monitor your phone and email after your order ships. The carrier or customs authority may contact you for additional information or documentation.
6. Respond promptly to carrier or customs requests, including requests for identification, a Tax ID, or a Power of Attorney.
7. Be prepared to pay applicable duties, taxes, or other customs charges assessed by your destination country.

Customs, Duties, and Taxes

International shipments may require customs clearance and may be subject to import duties, taxes, and other charges imposed by the destination country. These charges are separate from the Endocrine Society's shipping charges and may not be known when you place your order.

Customs requirements vary by country and shipment. Before releasing your shipment, customs authorities or the shipping carrier may require additional identification or documentation, such as a Tax ID, personal or business identification number, Power of Attorney, or other documentation.

Tax and Identification Requirements

Depending on your destination, you may be asked to provide the following information for customs clearance:

Power of Attorney – UPS may contact customers to obtain needed authorization

• Customs Clearance: Carriers like UPS cannot legally represent you or submit official entry and duty documents to government customs agencies without signed authorization. 
• Formal Entries or Special Commodities: A POA is frequently triggered if a shipment requires formal clearance, has a high value, or contains regulated or special items.
• Export Reporting: For U.S. exports, it allows UPS Worldwide Forwarding to file Electronic Export Information (EEI) or Shipper's Export Declarations (SED) via the Automated Export System on your behalf. 

What You Need to Do

1. Locate the Form: UPS Agents will contact you via your provided contact information if they need you to fill out a form to authorize them for POA.  
2.  Fill in Required Information: Provide name, address, tax ID/EIN (if applicable), any additional information needed on the form, and an authorized signature. 
3.  Submit the Form: Send the completed and signed form back directly to the UPS customs agent who contacted you via email or the provided contact information.

Important International Delivery Information

The Endocrine Society cannot be responsible for delivery delays, unsuccessful delivery, return, or abandonment resulting from inaccurate or incomplete customer information, inability of the carrier or customs authority to reach the recipient using the contact information provided, or failure to provide or respond to requests for information or documentation required for customs clearance.

Questions About Orders

For questions about shipping or an existing order, please contact Member Services at [email protected] or one of our contact telephone numbers.

Checkout Page 

International Orders: Please Review Before Continuing

To help prevent shipping and customs delays, please:

1. Double-check your shipping address and make sure it is complete and accurate.
2. Provide a current phone number where the carrier or customs authority can reach you.
3. Use a physical street address for UPS shipments. 
4. Monitor your phone and email and respond promptly if the carrier or customs authority requests additional information or documentation, including a Tax ID, identification number, or Power of Attorney
5. Pay any duties, taxes, or customs charges imposed by your destination country

Customs Information

Customs requirements vary by country and shipment and may change. Additional information or documentation may be required for customs clearance.

Important: If the information provided with your order is incomplete or inaccurate, the carrier or customs authority cannot reach you, or required customs information or documentation is not provided, your shipment may be delayed, returned, or abandoned. The Endocrine Society cannot be responsible for delivery issues resulting from these circumstances.

Required International Shipping Acknowledgment

☐ I confirm that my shipping and contact information is complete and accurate. I understand that I am responsible for responding to carrier or customs requests, providing any information or documentation required for customs clearance, and paying applicable duties, taxes, or customs charges.